Questions we are often asked
Planning a live show raises practical questions about crew, kit and timing. These answers cover how we work, from the first enquiry to the final transmission.
What kinds of events do you work on?
We work on concerts, festivals, stage shows, conferences and party broadcasts, for television and for streaming. Most jobs are multi-camera, with vision mixing, replay or technical direction. If your event is smaller or unusual, tell us what you have in mind and we will say honestly whether we are the right fit.
Can you work with our own cameras and crew?
Yes. Many productions arrive with their own camera operators and some equipment, and we build the control room around what you already have. We check the camera outputs, cabling and talkback early so there are no surprises on the day, and we fill gaps in kit or crew where you need us to.
Do you visit the venue before the event?
Whenever the schedule allows, we recommend a site visit or at least a detailed call with the venue. Hannah, our production manager, plans cable runs, power, gallery position and load-in times. A short conversation in advance usually prevents the problems that cost time on the day.
How does the rehearsal process work?
We like to rehearse with cameras live, even briefly, so the director, vision mixer and operators agree on shot calls and cue points. Where there is no full rehearsal, we work from the running order and a camera plan. We will tell you plainly what can be prepared in the time available.
Can you stream to the platform we already use?
We deliver to the platform you choose, provided it accepts a standard encoded stream. Tom builds and monitors the streaming chain, including encoders, graphics and a backup path where the venue connection allows. Please share the platform details and the venue's internet arrangements early in the planning.
Do you train our own operators?
Yes. Our rehearsal and operator training sessions are practical and run on a real switcher and control room setup. They suit venues and production companies that want their own team to run shows confidently. Sessions are shaped around the equipment your team will actually use.
What do you need from us to give a price?
Tell us the event date, the venue, the number of cameras, how long you will be on air and whether it is for television or streaming. Add any replay, graphics or training needs. We then send a written quotation, and the prices page shows how the main services are charged.
How do payment and cancellation work?
After your enquiry we send a written quotation or confirmation, then an invoice that you pay by bank transfer. Nothing is paid through the website. Cancellations and refunds follow our payment and refund policy, which sets out what applies at each stage, so please read it before confirming.